Return Policies

Return policies when the products are in perfect conditions:

1 – Prior notifications to info@maproba.es
2 – 10 days as a maximum from the deliver of the products.
3 – Return of the 70% of the payment.
4 – The money will be returned once it is checked that the products and its package are in perfect conditions.

The ordered products are just covered with the legal warranty, except for exceptional circumstances.

The warranty is only given because of defects that already exist when the products were delivered.

Complaints about hidden defects are just admissible when are done by registered letter in the 5 working days after the defects are discovered or the latest 6 months after the products were sold.

After that, any right of repair, replacement or any other warranty expires. The claims must be presented with enough proofs to support the complaint. May be included photos, a deescription of the problem, the defect notifications and samples of the products. The client must demonstrate the alleged error, the damage caused and the causal relationship.

The products can’t be returned if there is no difference between the samples of reference aproved with regard to measures, finish and quaity in general.

In the event of proved hidden defect, Maproba SL commits to replace the defective product (or part of this one) for free, to repair it or to return the money that the client has paid for that products.